Returns & Exchanges

Your spiritual journey matters to us. If there’s a concern with your order, we’re here to help and will always handle your request with care.

• Unopened Items: Returns accepted within 14 days if items are unopened, unused, and in their original packaging.
• Used Candles: Due to the sacred, intention-based nature of our candles, we’re unable to accept returns once a candle has been lit or used.
• Custom & Ritual Items: Limited-edition or specially prepared ritual items are non-returnable.

If your order arrives damaged or incorrect, please email us within 48 hours of delivery with clear photos. We’ll make it right with a replacement or refund where appropriate.

Contact: info@ashora.co.uk

1. Email info@ashora.co.uk with your order number and reason for return.
2. We’ll confirm eligibility and provide return instructions.
3. Package items securely in original packaging where possible.
4. Ship the parcel using a tracked service and keep your receipt.

If you’d like a different item, size, or variation, we recommend placing a new order and returning the original eligible item for a refund.

Every order includes a candle care guide. For safety and best results:

• Never leave a burning candle unattended.
• Keep away from children, pets, drafts, and flammable materials.
• Trim the wick to ~5 mm before each use and burn on a heat-resistant surface.

If you’re a UK consumer, you may have the right to cancel most online purchases within 14 days of receipt under consumer law. This does not apply to sealed goods that are not suitable for return due to health protection or hygiene reasons once unsealed, or to bespoke/custom items.