Privacy Policy
We respect your privacy and are committed to protecting your personal information.
Introduction
Hi lovely,
At Ashora, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.
Information We Collect
Personal Information You Provide
- Name and email address
- Shipping and billing addresses
- Phone number (if provided)
- Order history and preferences
- Custom order requests and consultation details
- Any information you share through contact forms or emails
Information Automatically Collected
- Website usage data through cookies
- IP address and browser information
- Pages visited and time spent on our site
- Device and location information (general area, not specific address)
How We Use Your Information
To Fulfil Your Orders
- Process and ship your candles and spiritual products
- Communicate about your order status and delivery
- Provide customer support and respond to inquiries
To Improve Your Experience
- Personalise your shopping experience
- Send newsletters and promotional emails (with your consent)
- Analyse website usage to improve our products and services
- Respond to custom order requests and consultations
Legal and Business Purposes
- Comply with legal obligations
- Prevent fraud and maintain security
- Enforce our terms of service
International Transfers
As we ship internationally, your information may be transferred to and processed in countries outside the UK. We ensure adequate protection through appropriate safeguards and agreements with our service providers.
Data Retention
- Order Information: 7 years for tax and legal requirements
- Marketing Data: until you unsubscribe or request deletion
- Website Analytics: anonymised after 26 months
Your Rights (UK GDPR)
- Access: request a copy of your personal data
- Rectify: correct inaccurate or incomplete information
- Erase: request deletion of your data (subject to legal requirements)
- Restrict: limit how we process your information
- Portability: receive your data in a usable format
- Object: opt out of marketing communications or data processing
- Withdraw Consent: stop us processing your data where consent was given
Security
We implement appropriate security measures to protect your personal information:
- Secure data transmission (SSL encryption)
- Limited access to personal data
- Regular security assessments
- Secure payment processing through trusted providers
However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to other sites. We are not responsible for the privacy practices of these external websites. Please review their privacy policies before sharing personal information.
Changes to This Policy
We may update this Privacy Policy occasionally. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the new policy.
Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, contact us:
Email: info@ashora.co.uk
Response Time: within 48 business hours
Business Hours: Monday – Friday, 9am – 4pm
We're committed to protecting your privacy while supporting your spiritual journey.